Selling physical goods and digital services online.
The terms of purchase apply to consumer purchases of goods of digital services of goods on www.thefabriclounge.com
The site is owned and operated by:
CVR no.: 28628528
8000 Aarhus C
24 45 69 09
Payment can be made using the following payment methods: Dankort, Visa, Discover & American Express via Stripe's payment system, Mastercard and MobilePay.
When paying by card - other than Dankort - the payment will be reserved in your account in accordance with the terms of your card until we charge or decline the payment.
It is also possible to pay with an EAN number. Send an email to firstname.lastname@example.org.
All prices are in Danish kroner (DKK) including VAT.
If several items are ordered in one order and one or more of the items cannot be delivered immediately, we will only deduct the payment for that item or those items when the goods are shipped.
We deliver goods to addresses in EU countries, Sweden, Norway, the Faroe Islands, Greenland and Switzerland.
Items are delivered 1-5 business days after your order.
We offer the following delivery options: GLS to parcel shop or Post Nord with delivery.
The cost of shipping will be shown in the shopping cart before payment:
GLS parcel shop kr. 49,00
Business kr. 69,00
With delivery DKK 79.00
There is an option to choose "in-store pickup". Pick-up can only be made once you have received an email that your order has been completed. The goods can be picked up by appointment during the following hours: Monday - Thursday 9 - 14.
Right of withdrawal
You can cancel your purchase without giving any reason within 14 days. If you have bought several items in one order, you can choose to cancel some or all of them. We will not reimburse the delivery costs in case of partial withdrawal.
The withdrawal period ends 14 days after the day on which you or another person you have chosen to receive the goods (not including the carrier) takes physical possession of the goods.
If you have ordered multiple items in one order and we are unable to deliver the items at the same time, the withdrawal period runs from when you take physical possession of the last item.
If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following working day.
Exceptions to the right of withdrawal
Sale items and cut-offs are not returnable.
Purchases of digital patterns that have been downloaded cannot be undone.
How to undo
You can withdraw by giving us clear notice that you are withdrawing. For example, you can send a letter or an e-mail stating that you regret your decision to Skaberlyst, Nørrebrogade 18B, 8000 Aarhus C, tel.: +45 24 45 69 09, email@example.com
You cannot withdraw by refusing to take delivery of the goods or by failing to collect them without giving notice of withdrawal.
You can use the standard legal withdrawal form, which is reproduced at the end of these terms and conditions, but it is not mandatory.
The withdrawal period is respected if you send your notification of withdrawal before the withdrawal period has expired.
Returning the goods and return costs
If you have regretted the purchase of an item, you must send or deliver the item to The Fabric Lounge, Nørrebrogade 18B, 8000 Aarhus C without undue delay and no later than 14 days after you have informed us that you wish to cancel your purchase. The deadline is met if you return the goods before the expiry of the 14 days.
Goods cannot be sent cash on delivery or without delivery.
You must pay for the return of the item yourself.
Refund of money in case of withdrawal
When you withdraw, we will refund all payments received from you, including any delivery costs. However, this does not apply to additional costs when you have chosen a delivery method that is more expensive than the cheapest delivery method we offer.
If you bought several items in one order and only regret part of your purchase, we will not refund the delivery costs.
We will reimburse the amount without undue delay and in any event no later than 14 days from the date on which we receive your notice of withdrawal. However, we may withhold the reimbursement until we have received the goods back or until you have provided proof that the goods have been returned.
We will carry out such a refund using the same means of payment you used for the original transaction, unless you have explicitly agreed otherwise. In any case, no charges of any kind will be imposed on you as a result of the refund.
Condition of the goods on return and packaging
You are only liable for any deterioration in the value of the goods due to handling of the goods other than what is necessary to determine the nature, characteristics and functioning of the goods. You may normally examine and test the goods in the same way as you may do in a shop.
You should also make sure that the goods are properly wrapped when you return them. You bear the risk of the package/goods until we receive them. Therefore, keep the postal receipt and any track and trace number.
Complaints - if there is something wrong with the goods or services
The Sale of Goods Act applies if you buy a good, digital service or digital performance and there is a defect in what you bought. A defect is, for example, a material or manufacturing fault or incorrect information about what you have bought. On the other hand, normal wear and tear or self-inflicted damage is not a defect.
You can complain about defects in the goods or services for up to 2 years from the time of delivery. You can complain by contacting our customer service department at firstname.lastname@example.org.
You must contact us within a reasonable time after you have discovered the defect. In the case of freight damage, we ask you in any case to notify us as soon as possible. If you contact us within 2 months of discovering the defect, your complaint will always be considered timely. If the complaint is justified, we will reimburse your reasonable and necessary shipping costs. Therefore, keep your receipt.
Please provide as much detail as possible about what the problem is and, if possible, send pictures of the fault by email. If we need to examine the item, it should be sent to:
The Fabric Lounge
8000 Aarhus C
If we cannot agree on what you are entitled to, you have the following remedies
A complaint about a product or service can be submitted to the House of Nævnenes Hus, Mæglingsteamet for Forbrugerklager, Toldboden 2, 8800 Viborg via the complaint portal of the House of Nævnenes Hus. The mediation team will try to resolve the dispute through mediation, and if it does not succeed in finding a solution, you can bring the complaint to the Consumer Complaints Board.
As a general rule, it is a prerequisite for a complaint that the goods or services you want to complain about have cost at least DKK 1,110 and no more than DKK 100,000. For complaints about clothes and shoes, the price must generally be at least DKK 720. A fee must be paid to have the complaint processed.
The European Commission's online complaint portal can also be used to submit a complaint. This is particularly relevant for consumers residing in another EU country. Complaints can be submitted here - http://ec.europa.eu/odr. When submitting a complaint, you must provide our email address: email@example.com.
Gift cards to www.thefabriclounge.com are valid for 3 years after the gift card is issued. Any residual value can be redeemed in cash for up to one year after the expiry of the gift card. If you wish to redeem a gift card for cash before the expiry of the validity period, we will charge a fee of 25 kr. to cover the cost of redemption.