Terms and conditions of trade
Online sales of physical goods and digital services.Online sales of digital services.Online sales of physical goods.
These terms and conditions apply to the purchase of goods by consumers of digital services of goods on www.thefabriclounge.com
The site is owned and operated by:
CVR no.: 28628528
8000 Aarhus C
24 45 69 09
Payment can be made using the following payment methods: Dankort, Visa, Discover & American Express via Stripe's payment system, Mastercard and MobilePay.
When paying by card - other than Dankort - the payment will be reserved in your account in accordance with the terms of your card until we charge or decline the payment.
It is also possible to pay with an EAN number. Send an email to firstname.lastname@example.orgHvor In the case of custom-made goods, such as [e.g. business cards (start with a lowercase letter)], we will deduct the payment when the execution begins.
All prices are in Danish kroner (DKK) including VAT.
If several items are ordered in one order and one or more of the items cannot be delivered immediately, we will only deduct the payment for that item or those items when the goods are shipped.
We deliver goods to addresses in EU countries, Sweden, Norway, the Faroe Islands, Greenland and Switzerland.
Products are delivered 1-5 working days after you place your order. See more under the individual items.
We offer the following delivery methods: GLS to parcel shop or Post Nord with deliveryWe offer free delivery.We offer free delivery [Write here under which conditions you offer free delivery] You can see our delivery prices here: [Insert link to your delivery prices].
The cost of shipping will be shown in the shopping cart before payment:
GLS parcel shop kr. 49,00
Business kr. 69,00
With delivery kr. 79,00
There is an option to choose "pick up in store". Collection can only be made once you have received an email confirming that your order has been completed. The goods can be picked up by appointment during the following hours: Monday - Thursday 9 - 15.
Right of withdrawal
You can cancel your purchase without giving any reason within 14 days. If you have bought several items in one order, you can choose to cancel some or all of them. We will not reimburse the delivery costs in case of partial withdrawal.
The withdrawal period ends 14 days after the day on which you or another person you have chosen to receive the goods (not including the carrier) takes physical possession of the goods.
If you have ordered several goods in one order and we are unable to deliver the goods at the same time, the withdrawal period starts from the moment you take physical possession of the last item; in the case of regular deliveries of goods over a certain period, the withdrawal period starts from the moment you take physical possession of the first item.
If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following working day.
Exceptions to the right of withdrawal
Sale items and cut-off remnants are not returnable. There is no right of withdrawal for the purchase of goods that deteriorate or become obsolete quickly, such as [(start with a lowercase letter)].
There is no right of withdrawal for the purchase of individual newspapers, journals or magazines.There is no right of withdrawal for the purchase of digital content such as e-books, music, films, etc. which is not delivered on a physical medium, if you have given your consent for delivery to take place before the expiry of the withdrawal period and you thereby lose your right of withdrawal.You may lose your right of withdrawal if you break the seal or packaging of [e.g. bottled drinking water (start with a lower case letter)].You may lose your right of withdrawal if you break the seal on games, films, music or computer software.
How to undo
You can withdraw by giving us clear notice that you are withdrawing. For example, you can send a letter or an e-mail stating that you regret your decision to Skaberlyst, Nørrebrogade 18B, 8000 Aarhus C, tel.: +45 24 45 69 09, email@example.com
You cannot withdraw by refusing to take delivery of the goods or by failing to collect them without giving notice of withdrawal.
You can use the standard legal withdrawal form, which is reproduced at the end of these terms and conditions, but it is not obligatory, or you can fill in a withdrawal form on our website here: [Insert a link to the withdrawal form on your website]. If you do so, we will immediately acknowledge receipt of your withdrawal by email.
The withdrawal period is respected if you send your notification of withdrawal before the withdrawal period has expired.
Returning the goods and return costs
If you have regretted the purchase of an item, you must send or deliver the item to The Fabric Lounge, Nørrebrogade 18B, 8000 Aarhus C without undue delay and no later than 14 days after you have informed us that you wish to cancel your purchase. The deadline is met if you return the goods before the expiry of the 14 days.
Goods cannot be sent cash on delivery or without delivery.
You have to pay for the return of the goods yourself; we will cover the cost of returning the goods. (start with a capital letter and end with a full stop)] Goods such as [e.g. furniture or building materials] cannot be returned by post. The cost of returning the goods is expected to amount to a maximum of [e.g. DKK 1000].
Refund of money in case of withdrawal
When you withdraw, we will refund all payments received from you, including any delivery costs. However, this does not apply to additional costs when you have chosen a delivery method that is more expensive than the cheapest delivery method we offer.
If you bought several items in one order and only regret part of your purchase, we will not refund the delivery costs.
We will reimburse the amount without undue delay and in any event no later than 14 days from the date on which we receive your notice of withdrawal. However, we may withhold the reimbursement until we have received the goods back or until you have provided proof that the goods have been returned.
We will carry out such a refund using the same means of payment you used for the original transaction, unless you have explicitly agreed otherwise. In any case, no charges of any kind will be imposed on you as a result of the refund.
Condition of the goods on return and packaging
You are only liable for any deterioration in the value of the goods caused by handling of the goods other than what is necessary to determine the nature, characteristics and functioning of the goods. You can normally examine and test the goods in the same way as you can in a shop and you must return the goods in their original packaging. The packaging may be opened, but not destroyed. If the packaging is missing or damaged, this may constitute a loss of value for which you are liable.
You should also make sure that the goods are properly wrapped when you return them. You bear the risk of the package/goods until we receive them. Therefore, keep the postal receipt and any track and trace number.
Right of return
We grant a right of return for [e.g. "365 days", "6 months" or "1 year"]. The right of return is conditional on the goods being returned to us unused, in unopened packaging and undamaged. You pay for the return yourself. The right of return does not affect your statutory right to withdraw from the purchase as described above. The right of return starts from the end of the withdrawal period.
Complaints - if there is something wrong with the goods or services
The Sale of Goods Act applies if you buy a good, digital service or digital performance and there is a defect in what you bought. A defect is, for example, a material or manufacturing fault or incorrect information about what you have bought. On the other hand, normal wear and tear or self-inflicted damage is not a defect.
You can complain about defects in the goods or services for up to 2 years from the time of delivery. You can complain by contacting our customer service department at firstname.lastname@example.org.
You must contact us within a reasonable time after you have discovered the defect. In the case of freight damage, we ask you in any case to notify us as soon as possible. If you contact us within 2 months of discovering the defect, your complaint will always be considered timely. If the complaint is justified, we will reimburse your reasonable and necessary shipping costs. Therefore, keep your receipt.
Please provide as much detail as possible about what the problem is and, if possible, send pictures of the fault by email. If we need to examine the item, it should be sent to:
The Fabric Lounge
8000 Aarhus C
You can download a free shipping label on our website here: [Link to your website]. If you choose to return the item yourself, we will reimburse your reasonable and documented shipping costs, up to a maximum of what it costs us when you use our shipping label.
The item must be sent in proper packaging.
If we cannot agree on what you are entitled to, you have the following remedies
A complaint about a product or service can be submitted to the House of Nævnenes Hus, Mæglingsteamet for Forbrugerklager, Toldboden 2, 8800 Viborg via the complaint portal of the House of Nævnenes Hus. The mediation team will try to resolve the dispute through mediation, and if it does not succeed in finding a solution, you can bring the complaint to the Consumer Complaints Board.
As a general rule, it is a prerequisite for a complaint that the goods or services you want to complain about have cost at least DKK 1,110 and no more than DKK 100,000. For complaints about clothes and shoes, the price must generally be at least DKK 720. A fee must be paid to have the complaint processed.
The European Commission's online complaint portal can also be used to submit a complaint. This is particularly relevant for consumers residing in another EU country. Complaints can be submitted here - http://ec.europa.eu/odr. When submitting a complaint, you must provide our email address: email@example.com.
Gift vouchers for www.thefabriclounge.com are valid for 3 years from the date of issue. Any residual value can be redeemed in cash for up to one year after the expiry of the gift voucher. If you wish to redeem a gift voucher for cash before the expiry of the validity period, we will charge a fee of DKK 25 to cover the costs of redemption.
Gift vouchers for www.thefabriclounge.com are valid for [e.g. "2 years"] after the gift voucher is issued. Any residual value can be redeemed for up to one year after the expiry of the gift voucher.